Here are our Terms and Conditions. They are pretty standard for a holiday cottage, but please read them carefully, and if any are not clear, please let us know and we’ll be glad to help.

Prices

The price of the accommodation includes the following:
Electricity, bed linen, cleaning, hot water, WiFi, central heating, one bath sheet and one hand towel per guest per week, two clean tea towels per week. We will supply you with two baskets of logs for the wood burner. Further bags of logs are available from us at £4 per bag.

Pets

We are sorry, but pets are not allowed at Isfryn.

Non-availability of Accommodation:

We will only cancel your holiday if your accommodation was unavailable for reasons beyond our control.  We will attempt to offer you alternative accommodation, but if this is not possible, or is unacceptable to you, then we will refund all monies paid by your for the holiday.  Our liability will not extend beyond this refund.

Arrival

Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged.  Please try not to arrive earlier –we will still be busy preparing your accommodation, and won’t be available to welcome you.

Departure

Please be ready to leave the accommodation by 10.30am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible.  If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable on departure.

Damages, Losses and Breakages:

Please take care with our property.  You are responsible and liable for any breakages, losses or damages which you cause to the accommodation or its contents.  Please report these as soon as they occur.  We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant or for any lost items.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data

Any data collected during the course of this booking may be kept on computer.

Use of Wifi

We trust that our guests will be sensible in the use of the internet, but please be aware that in using our WiFi, the following terms apply:
– We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

– We have no responsibility for, or control over, the information you transmit or receive via the Service.

You must not use the Service to access Internet Services, or send or receive messages, which:

– are defamatory, threatening, intimidatory or which could be classed as harassment;
–  contain obscene, profane or abusive language or material;
–  contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
–  contain offensive or derogatory images  regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
–  contain material which infringe third party’s rights (including intellectual property rights);
–  in our reasonable opinion may adversely affect the manner in which we carry out our business; or
–  are otherwise unlawful or inappropriate
We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
You agree to compensate us fully for any claims or legal action  made or threatened against us by someone else because you have used the service in breach of these terms and conditions

 

If you are booking through this website (as opposed to via AirBnB or Booking.com) then the following Terms and Conditions also apply.

Cancellation and Insurance:

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable.  If for whatever reason you cannot take your holiday and you cancel up to 4 weeks before the date of your booked arrival, you will not be liable to pay the balance. if you cancel within 4 weeks of your booked date of arrival, you will be liable for the payment of the full balance. If we succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it.  Please note that your deposit is not refundable under any circumstances.  For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Deposits and payments

For all bookings we require a deposit of 20% to confirm the booking. We will charge this to your credit / debit card or  you can pay us by BACS ( bank transfer), but you must make sure that this reaches us within 7 days of making the booking. We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 4 weeks before the start of the holiday.  For holidays which are to take place within 4 weeks of making the booking, the full balance is due on booking.

That’s the legal bit done – now we look forward to welcoming you to Isfryn!